FAQs

Orders:

Q: Do you have any photo requirements for customized jewelry?
A: Yes, for photo projection jewelry, we recommend using high-resolution images with good lighting to ensure the best quality.
Q: I have changed my mind. Can I cancel my order?
A: You can cancel your order within 6 hours of placing it. After this time, the order will be processed and cannot be canceled.
Q: What happens if my order is lost in the post?
A: If your order doesn’t arrive within 60 days, you are eligible for a full refund or replacement. Please contact our support team for assistance.
Q: What if I am not happy with my order?
A: If your product is faulty or incorrect, you can request a refund or replacement within 15 days of receiving it. Contact our support team with proof (e.g., photos) to resolve the issue.

Shipping:

Q: How long will my order take to be delivered?
A:
  • Processing time: 3-5 business days.
  • Delivery time:
    • United States: 15-25 business days.
    • Canada, Europe, Australia: 20-35 business days.
    • Other countries: 25-40 business days.
Q: When will my order be dispatched?
A: Orders are typically dispatched within 3-5 business days after processing.
Q: How can I track my Luxies order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number to track your package online.

Other:

Q: How does photo projection jewelry work?
A: Photo projection jewelry uses advanced technology to display a customized image when light passes through the pendant. Simply shine a light or look through the lens to see the image.
Q: How can I contact support?
A: You can reach our Customer Support team via email. We’re here to assist you with any inquiries or concerns.
Q: Which payment methods can I use?
A: We accept major credit cards, debit cards, and digital wallets for secure and convenient payments.